BOOKING PROCEDURE

BOOKING PROCEDURE

Our booking procedure is fast, safe and easy, without additional costs! Your credit card is only used to guarantee your booking!
First you check the availability of accommodation filling in the form. Once we reply to you specifying if your requested period is available, we will ask you to provide us with your credit card details, to guarantee your booking.




  • Why do we need your credit card details?

Your credit card details are used to guarantee your booking and your card will not be charged. Your credit card will be pre-authorized for the amount covering for your stay. After this check, the entire sum will be available to you again. We will charge your card only if you do not respect your cancellation policy, which you can read in detail in the section "Cancellation policy".

  • Which cards can I use to book my stay?

MasterCard e Visa are the accepted credit cards. When checking out, you can use a different credit card from the one you used to book, to pay for your stay and extras. If you prefer you can pay in cash.

  • How can I book without using a credit card?

You can pay via bank wire, paying 50% of the entire stay costs as a deposit. Please specify your need to pay in this way when you ask for availability, in the devoted section “Other information”.

  • Are my credit card details treated in a secure way?

You can send your credit card details either via e-mail or via Telephon. All details are stored in a safe way and they are destroyed at your departure. We do not require CVV code and the Code Verified by VISA, which would be necessary anyway for any transaction/payment. The pre-authorization method and the credit card charging system are only granted to certified structures, monitored by banks and credit institutions which issue the authorization to use such procedures and stands as a garantor for frauds. Our reference bank is Banco di Brescia, Via Venezia, 4, 37019 Peschiera del Garda VR - Telefono:0039 045 6401366




ARRIVAL AND DEPARTURE TIME

Check-in from 2.00 p.m. to 7 p.m. We kindly ask you to let us know in advance if you arrive later than 7 p.m.

Check-out by 11.00 a.m.




CANCELLATION POLICY

  • If you cancel or change your stay earlier than 7 days before the foreseen arrival date, you will not be charged any amount.
  • If you cancel or change your stay later than 7 days before the foreseen arrival date, you will be charged 50% of the total amount due for your stay.
  • No-show will result in the charging of the full amount due for your stay.

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Contacts

Quercia Belvedere Relais

  • Via Belvedere sopra Paerno, n° 7
    Bardolino Verona - Italy
  • info@querciabelvedere.it
  • (+39) 045 621 0884